Refund Policy
Last updated: March 2026
We want you to feel confident ordering from Leo. If something isn't right, reach out and we'll do our best to make it right.
Leo Kit returns
Return window
If you're not satisfied with your Leo Kit for any reason, contact us within 7 days of delivery and we'll send you return instructions. The kit must be shipped back within 7 days of receiving those instructions.
Condition requirements
Returned kits must be unused, undamaged, and in resellable condition with all original materials included. If items are missing, opened, or damaged, we may reduce the refund amount or decline the return.
Return shipping
Customers are responsible for return shipping costs. Original shipping charges are not refundable, even if free shipping was offered at checkout. If free shipping was used, we will deduct the actual shipping cost from your refund.
How to return
Please do not refuse delivery or mark a package "return to sender" — we cannot accept those returns and the carrier may charge us a fee. Contact us first and follow the instructions we provide.
Damaged or defective items
If your Leo Kit arrives damaged, contact us within 7 days of delivery with your order number and photos of the damage. Please keep all packaging until the issue is resolved. If the damage occurred during shipping, we will repair or replace the affected items at no cost to you.
Digital products (Leo Guide)
The Leo Guide is a digital product delivered electronically upon confirmed payment. Because it is accessible immediately upon purchase, all digital sales are final and not eligible for return or refund.
Order issues and cancellations
Cancellations
We process orders quickly. If you need to cancel, contact us as soon as possible. Once an order has shipped, it cannot be canceled and must follow the return process if eligible.
Address errors
Please double-check your shipping address before placing your order. We are not responsible for losses or delays caused by an incorrect address entered at checkout.
Duplicate orders
If an order is placed in error, contact us immediately. If it has already shipped, the return policy applies.
Coupons and pricing
Discount codes must be entered at checkout. We cannot apply coupons retroactively or adjust pricing after an order is placed.
Contact
For all return requests or order questions, contact us and include your order number so we can help you quickly.
Leo Ventures LLC 7533 S Center View Ct Ste N West Jordan, UT 84084 US